Colin Campbell
About Colin Campbell
Colin Campbell serves as the Head of Service Transformation at Legal & General, where he focuses on enhancing customer experience and satisfaction through data-driven strategies. With a background in agile delivery and extensive experience in operational transformation, he has held various leadership roles across notable organizations such as Barclays and AXA.
Work at Legal & General
Colin Campbell currently serves as the Head of Service Transformation at Legal & General, a position he has held since 2023. In this role, he focuses on enhancing customer experience and satisfaction through data-driven insights. Prior to this, he worked as Chief Product Owner - Service Transformation and Head of Service Strategy, Experience and Transformation at the same organization. His tenure at Legal & General has been marked by a commitment to improving customer outcomes and operational efficiency.
Previous Roles and Experience
Colin Campbell has held various significant positions throughout his career. He worked at Friends Life Group as a Programme/Portfolio Manager from 2010 to 2012. He served as a Senior Change Consultant at AXA for four months in 2010 and later as a Six Sigma Black Belt from 2006 to 2008. At Barclays, he held multiple roles, including Head of Business Optimisation/Transformation and Head of Operations/Interim Operations Director from 2012 to 2017. Additionally, he was Chair of the Origo Transfer Service Committee from 2018 to 2022.
Education and Expertise
Colin Campbell studied Management at Heriot-Watt University, where he achieved a Master of Arts with Honours from 1999 to 2003. He also attended Hawick High School from 1992 to 1999. His educational background, combined with extensive experience in service transformation and operational efficiency, underpins his expertise in designing and implementing end-to-end operating model transformations.
Achievements in Customer Experience
Colin Campbell has a proven track record of leading customer experience and insight teams to enhance customer satisfaction, ease, and Net Promoter Score (NPS) outcomes. He employs agile delivery methods to achieve large-scale cost savings and improve new business profitability. His involvement in process improvement and system thinking methodologies has contributed to driving cultural change within organizations.