Craig Ide
About Craig Ide
Craig Ide serves as the Head of Business Planning at Legal & General, a position he has held since 2019. With a background in workforce planning and project management, he has received multiple awards for his leadership and team performance.
Work at Legal & General
Craig Ide has been serving as the Head of Business Planning at Legal & General since 2019. In this role, he oversees strategic planning and operational efficiency within the organization. Prior to this position, he worked as the Operational Planning Manager at Legal & General for ten years, starting in 2014. His contributions have been recognized through multiple awards for delivery and collaboration, including the Innovation and Transformation Team of the Year from 2017 to 2020.
Previous Experience in Financial Services
Before joining Legal & General, Craig Ide held various positions in the financial services sector. He worked at Lloyds TSB as a Management Information Analyst and Workforce Planner from 2008 to 2010. He also served at American Express, first as a Workforce Planning Analyst from 2010 to 2013 and later as Manager of Network Engineering Optimization for 11 months in 2013 to 2014. His roles involved driving change and optimization through insight and managing project implementation across domestic and international markets.
Education and Qualifications
Craig Ide studied at Brighton University from 2004 to 2007, where he focused on Marketing and Business, achieving a degree in Retail Marketing and Business. He holds a professional certificate and is a member of the Chartered Institute of Marketing (CIM). Additionally, he is qualified in project management methodologies, including Prince2, Six Sigma, and Lean methodologies.
Skills and Expertise
Craig Ide possesses extensive skills in workforce planning and operational management. He is experienced in using and building reports within Avaya CMS and is proficient in various workforce planning tools, such as eWFM, Aspect, and QMAX. His expertise includes leading cost-neutral planning teams and managing project implementation across both domestic and international markets.
Achievements and Recognition
Craig Ide has received several accolades throughout his career. Notably, he won the Planning Manager of the Year award in 2018, recognizing his contributions to operational planning and management. His team at Legal & General also earned awards for their collaborative efforts and innovative approaches during the period from 2017 to 2020.