Craig Stevens
About Craig Stevens
Craig Stevens is a Customer Claims Assessor Grade 3 at Legal & General in Hove, Brighton and Hove, United Kingdom, where he has worked since 2018. He specializes in assessing medical information to ensure compliance with policy definitions for claim approvals, particularly focusing on Cancer-related claims.
Work at Legal & General
Craig Stevens has been employed at Legal & General since 2015, progressing through various roles. He started as a Customer Service Advisor Grade 1, where he worked for two years. He then advanced to Customer Claims Advisor Grade 2 for one year before becoming a Customer Claims Assessor Grade 3 in 2018. In his current role, he assesses medical information from GPs and specialists to ensure that policy definitions are met for claim approvals. His daily responsibilities include two hours of phone work and 5.5 hours dedicated to assessment tasks.
Education and Expertise
Craig Stevens studied at Longhill High School. His expertise lies in assessing claims, particularly those related to cancer. He has demonstrated the ability to independently assess cancer claims after undergoing regular work checks, which has enhanced his proficiency in handling sensitive cases. His experience in customer service roles has contributed to his skill set in managing individual case loads effectively.
Background
Before joining Legal & General, Craig worked at Sainsbury's as an Online Shopper from 2007 to 2010. He also held a position at Newsquest as a Customer Services and Media Sales Executive for five years, from 2010 to 2015. This diverse background in customer service roles has provided him with a solid foundation for his current position in claims assessment.
Achievements
Craig Stevens has achieved significant milestones during his tenure at Legal & General. He progressed from a Customer Service Advisor to a Claims Assessor within ten months, focusing primarily on cancer-related claims. His ability to independently assess cancer claims reflects his expertise and commitment to providing a smooth journey for customers during difficult times.