Dan James
About Dan James
Dan James is a Customer Service Leader with over 15 years of experience in customer service and sales. He has held various roles at British Gas before joining Legal & General in 2021, where he specializes in achieving business targets while ensuring high-quality customer service.
Work at Legal & General
Dan James has been employed at Legal & General as a Customer Service Leader since 2021. In this role, he focuses on enhancing customer service operations and achieving business objectives. His experience in customer service and sales performance management contributes to his effectiveness in this position.
Previous Experience at British Gas
Dan James has extensive experience at British Gas, where he held multiple roles over a span of 15 years. He served as a Sales Performance Manager from 2015 to 2020 in Cardiff, where he focused on sales growth and performance. Prior to that, he worked as a Deployment Manager from 2013 to 2015, overseeing projects in the UK and South Africa. His earlier roles included Team Manager from 2010 to 2013, Learning & Development Trainer from 2008 to 2010, and Customer Service Advisor from 2005 to 2007.
Education and Expertise
Dan James studied at Lewis Boys from 1997 to 2004. He specializes in achieving challenging business targets while ensuring exceptional customer service. His expertise includes sales performance management and implementing coaching strategies that enhance team performance and motivation.
Coaching and Team Development Initiatives
During his tenure at British Gas, Dan James implemented a coaching culture that significantly improved team performance and motivation. His role as a Graduation Coach in 2007 involved mentoring new employees, further demonstrating his commitment to team development.
Career Overview
Dan James has over 15 years of experience in customer service and sales. His career has been marked by a focus on growth and performance management, with a proven track record in various leadership roles. His diverse background in customer service roles has equipped him with the skills necessary to excel in his current position.