Danielle Faulkner
About Danielle Faulkner
Danielle Faulkner serves as the Head of Customer Outcomes at Legal & General, where she focuses on enhancing customer experiences. With a background in team management and performance improvement, she has previously held roles at BNP Paribas and Legal & General.
Current Role at Legal & General
Danielle Faulkner currently serves as the Head of Customer Outcomes at Legal & General. She has held this position since 2021. In her role, she focuses on enhancing customer experiences and outcomes through effective team management and performance strategies.
Previous Experience at Legal & General
Prior to her current role, Danielle worked at Legal & General as a Customer Service Team Manager from 2018 to 2021. During her three years in this position, she developed skills in team management and customer service, contributing to improved customer satisfaction.
Experience at BNP Paribas
Danielle Faulkner worked at BNP Paribas as a Collections Team Manager from 2015 to 2018 in Solihull, England. In this role, she managed a team focused on collections, further honing her skills in performance management and team motivation.
Education and Academic Background
Danielle studied at Coventry University, where she earned a Bachelor's degree in Psychology from 2011 to 2015. Her academic background provides a foundation for her understanding of team dynamics and customer interactions.
Skills and Expertise
Danielle possesses strong skills in team management, performance management, and motivating teams. She is known for her ability to enhance customer outcomes while maintaining strict time management and a gracious approach to interpersonal interactions.