Danny Lo
About Danny Lo
Danny Lo is a Personal Case Manager at Legal & General, where he has worked since 2015. He holds a Master of Science in Financial Management from Coventry University and a Bachelor of Science in Forensic Science from Staffordshire University.
Work at Legal & General
Danny Lo has served as a Personal Case Manager at Legal & General since 2015. In this role, he collaborates with both fellow and senior colleagues to meet team-based targets and tackle complex issues. His responsibilities include addressing client dissatisfaction and complaints, which necessitates effective communication and negotiation skills with external companies. Danny maintains up-to-date technical knowledge to ensure accurate and fair decision-making in his role.
Education and Expertise
Danny Lo holds a Master of Science (MS) in Financial Management from Coventry University, where he studied from 2018 to 2020. Prior to this, he earned a Bachelor of Science (BSc) in Forensic Science from Staffordshire University, completing his studies from 2011 to 2014. His educational background equips him with a strong foundation in analytical and problem-solving skills relevant to his current position.
Background
Before his tenure at Legal & General, Danny Lo gained experience in various roles. He worked as a Shop Assistant at Wing Yip in Birmingham for five months in 2011. Following this, he served as a Direct Banking Representative at the Royal Bank of Scotland for six months in 2015. These positions contributed to his customer service and communication skills.
Professional Skills
In his role as a Personal Case Manager, Danny Lo has developed significant skills in resolving client dissatisfaction and complaints. His work involves communication and negotiation with external companies, showcasing his ability to manage challenging situations effectively. He is committed to maintaining current technical knowledge to support accurate decision-making.