David Poulton
About David Poulton
David Poulton serves as the Chief Customer Officer at LGRI and has held various roles at Legal & General since 2007, including Service Delivery Manager and Head of Client Services.
Work at Legal & General
David Poulton has held multiple roles at Legal & General since 2007. He served as Service Delivery Manager from 2007 to 2013, where he focused on enhancing service efficiency. In 2013, he transitioned to the role of Head of Client Services, a position he has maintained for 11 years, overseeing client relations and service delivery. Since 2019, he has been the Chief Customer Officer at LGRI, based in Hove, Brighton and Hove, United Kingdom. In this role, he is responsible for strategic customer engagement and service excellence.
Education and Expertise
David Poulton studied at Epsom College from 1989 to 1993, completing his secondary education. He then pursued higher education at the University, where he studied Sports Psychology and earned a Bachelor of Science (BSc) degree from 1995 to 1998. His academic background in psychology contributes to his understanding of customer behavior and service management.
Background
David Poulton has a career spanning over 16 years at Legal & General, with a focus on customer service and client relations. His experience includes significant roles that have shaped his expertise in service delivery and customer engagement strategies. His tenure at Legal & General reflects a commitment to improving client experiences and operational efficiency.
Achievements
Throughout his career at Legal & General, David Poulton has contributed to various initiatives aimed at enhancing customer satisfaction and service delivery. His leadership roles have involved implementing strategies that align customer needs with company objectives, although specific achievements are not detailed in the provided information.