Dawn Watkins
About Dawn Watkins
Dawn Watkins serves as the Customer Outcomes Manager for Mature Savings at Legal & General, where she has worked since 2016. With a career spanning over two decades at the company, she has held various roles that emphasize customer retention, relationship management, and business analysis.
Work at Legal & General
Dawn Watkins has been serving as the Customer Outcomes Manager for Mature Savings at Legal & General since 2016. In this role, she focuses on enhancing customer experiences and outcomes within the mature savings sector. Prior to this position, she held various roles at Legal & General, including Customer Retention and Development Manager for Life Services from 1999 to 2007, and Business Retention Manager from 2007 to 2013. Her career at Legal & General began as a Senior Claims Assessor from 1994 to 1996, showcasing her long-standing commitment to the organization.
Background
Dawn Watkins has a comprehensive background in the financial services sector, specifically within Legal & General. Her career spans multiple roles that emphasize customer service and retention. She transitioned from a Senior Claims Assessor to various managerial positions, including Customer Relationships Manager and Customer Propositions Manager. This progression reflects her expertise in managing customer interactions and developing strategies to improve retention and satisfaction.
Education and Expertise
Dawn Watkins studied at Steyning Grammar & Sixth Form College. She possesses extensive experience in proposition management and business analysis, which she has applied throughout her career at Legal & General. Her strong background in gathering and applying customer and competitor insights has informed business decisions, enhancing the effectiveness of customer engagement strategies.
Achievements in Corporate Social Responsibility
Dawn Watkins led the Corporate Social Responsibility programme at Legal & General's Hove location. In this capacity, she motivated a team of 12 colleagues to engage the entire workforce in community impact initiatives. This leadership role highlights her commitment to fostering a culture of social responsibility within the organization.