Dean Parker
About Dean Parker
Dean Parker is a Customer Service Team Lead at Legal & General, where he has worked since 2019. He has over a decade of experience in customer service management, having previously held positions at Sedgwick and Ventura.
Work at Legal & General
Dean Parker has been employed at Legal & General as a Customer Service Team Lead since 2019. In this role, he oversees customer service operations and manages team performance to ensure high-quality service delivery. His tenure at Legal & General has spanned five years, during which he has contributed to enhancing customer satisfaction and streamlining service processes.
Previous Experience at HSBC
Prior to his current role, Dean Parker worked at HSBC as a Customer Service Executive for a brief period in 2018. His role involved assisting customers with their inquiries and providing support related to banking services. This position, although short-lived, added to his experience in the customer service sector.
Career at Sedgwick
Dean Parker served as a Team Manager at Sedgwick from 2009 to 2019, a decade-long tenure. In this position, he was responsible for leading a team, managing operations, and ensuring effective service delivery. His experience at Sedgwick contributed significantly to his skills in team management and customer service.
Experience at Ventura
Before his role at Sedgwick, Dean Parker worked as a Team Manager at Ventura from 2004 to 2008. During this four-year period in Cardiff, he managed team operations and focused on delivering customer service excellence. This role helped him develop foundational leadership skills in a customer-focused environment.
Education at Hall Cross Academy
Dean Parker attended Hall Cross Academy from 1998 to 2001. His education at this institution provided him with foundational knowledge and skills that supported his subsequent career in customer service and team management.