Emily Collins
About Emily Collins
Emily Collins serves as a GI Customer Complaints Administrator at Legal & General, where she has worked since 2017. She has a diverse background in customer service and administration, with previous roles at the University of Wolverhampton and experience in volunteer work.
Work at Legal & General
Emily Collins has been employed at Legal & General as a GI Customer Complaints Administrator since 2017. In this role, she manages team mailboxes and logs all new supplier complaints onto the complaints database. Her responsibilities include analyzing and reporting key trends and issues related to complaint escalation. She provides informal feedback to operational colleagues and management, contributing to the improvement of processes within the organization.
Previous Employment History
Prior to her current role, Emily Collins held various positions at the University of Wolverhampton. She worked as a Graduate Intern from 2014 to 2015, a Residential Assistant from 2012 to 2013, and a Residential Life Officer from 2016 to 2017. Additionally, she served as a Social Engagement & Communications Officer from 2015 to 2016. Earlier in her career, she worked as a Kitchen Porter at Greene King for four months in 2009 and volunteered with the National Trust for three months in 2013.
Education and Expertise
Emily Collins studied at Pensby High School for Girls, where she completed her GCSEs from 2004 to 2009. She then attended Calday Grange Grammar School, achieving her Sixth Form qualifications in History from 2009 to 2011. Emily pursued higher education at The University of Wolverhampton, earning a Bachelor's degree in History from 2011 to 2014. In 2018, she completed a Level 2 qualification in The Principles of Business Administration through The Skills Network.
Skills and Responsibilities
In her role as GI Customer Complaints Administrator, Emily Collins is responsible for data cleansing and managing complaint exceptions within her team. She ensures timely updates are provided and contributes to the development of a motivated and efficient team ethos by supporting her colleagues. Her analytical skills are utilized in identifying trends and issues related to complaints, enhancing the overall complaint management process.