Emily Mc Farlane
About Emily Mc Farlane
Emily McFarlane serves as the Customer Communications Manager at Legal & General, where she has worked since 2017. She has a background in customer service and project management, and she actively supports charitable causes such as Children with Cancer and Blind Veterans UK.
Work at Legal & General
Emily Mc Farlane has been employed at Legal & General since 2017, currently holding the position of Customer Communications Manager. In this role, she manages communication projects, ensuring they meet tight deadlines. Prior to her current position, she worked as a Customer Services Agent at Legal & General from 2012 to 2017. Her experience within the company spans over a decade, contributing to her understanding of customer communication strategies.
Education and Expertise
Emily studied at Chichester College, where she completed a one-year program in Sports and Exercise from 2009 to 2010. Her educational background provides her with a foundation in physical well-being, which complements her professional skills. In her current role, she utilizes Adobe InDesign for designing and editing artwork, demonstrating her proficiency in graphic design software.
Background in Customer Service
Before joining Legal & General, Emily worked at EDF Energy Services as a Customer Service Advisor from 2010 to 2011 in Hove, Worthing. This experience in customer service laid the groundwork for her subsequent roles in customer communications, enhancing her ability to understand and address customer needs effectively.
Community Involvement and Fundraising
Emily has actively participated in community initiatives, including completing the 'Rat Race', the world's largest obstacle course, to support Children with Cancer. Additionally, she raised funds for Blind Veterans UK by participating in the Brighton Marathon. These activities reflect her commitment to charitable causes and community engagement.
Collaboration and Compliance
In her role as Customer Communications Manager, Emily collaborates with Actuaries and the Advertising Standard Team to ensure compliance in communications. This collaboration is essential for maintaining the integrity and accuracy of customer communications, highlighting her ability to work effectively with cross-functional teams.