Emma Harrison
About Emma Harrison
Emma Harrison is a Business Implementation Manager at Legal & General, where she has worked since 2013, currently serving as Team Manager. She has extensive experience in managing service-level agreements and improving business processes in the financial and customer services sector.
Work at Legal & General
Emma Harrison has been employed at Legal & General since 2005. She initially served as a Senior Customer Service Consultant from 2005 to 2012, where she focused on customer interactions and service quality. In 2013, she transitioned to the role of Team Manager, a position she has held for 11 years. Since 2017, she has also taken on the responsibilities of Business Implementation Manager, contributing to the company's operational strategies and team management in Hove.
Education and Expertise
Emma Harrison attended Blatchington Mill School from 1995 to 2000. Her educational background has supported her career in the financial and customer services industry. She possesses expertise in managing service-level agreements (SLA), which is critical for maintaining service quality and customer satisfaction. Additionally, she has demonstrated skills in complaint management and enhancing service delivery.
Background
Emma Harrison has over 18 years of experience in the customer service sector, specifically within the financial services industry. Her career at Legal & General began in Hove, where she has developed a strong foundation in customer relations and operational management. Her roles have involved significant responsibilities in team leadership and process improvement.
Achievements
Throughout her tenure at Legal & General, Emma Harrison has contributed to business process improvement initiatives that enhance operational efficiency. Her focus on complaint management has led to increased customer satisfaction, demonstrating her commitment to service excellence within the organization.