Emma King
About Emma King
Emma King is a Project Manager specializing in IT and Digital Transformation at Legal & General, where she has worked since 2021. She has expertise in analyzing Voice of the Customer Management results and possesses strong skills in vendor and service partner relationship management.
Work at Legal & General
Emma King has been serving as a Project Manager in IT & Digital Transformation at Legal & General since 2021. In this role, she focuses on enhancing digital capabilities and improving user experience. Her responsibilities include analyzing Voice of the Customer Management (VoCM) results to identify trends and drive strategic initiatives. Emma's expertise in vendor and service partner relationship management ensures effective collaboration with external parties, contributing to the successful execution of projects.
Previous Experience at American Express
Before joining Legal & General, Emma King worked at American Express as a Project Manager for Global Card Issuance from 2010 to 2015. During her five years in this role, she was based in Brighton, United Kingdom. Emma's experience at American Express provided her with a solid foundation in project management and digital transformation, which she has since applied in her current position.
Education and Expertise
Emma King studied at Sussex Downs College, where she achieved 3 A Levels from 2001 to 2003. She furthered her education at The Open University, obtaining a BA Honours Business Studies Degree in Business Administration and Management from 2010 to 2014. Additionally, she attended the CX Summit in London to enhance her knowledge in customer experience. Emma holds the APMG Certified PRINCE2 Practitioner certification, underscoring her project management skills.
Digital Transformation Initiatives
Emma King has collaborated with a design agency to develop digital capabilities aimed at enhancing customer experience. These initiatives were rolled out across international markets, demonstrating her ability to manage complex projects that drive digital growth. Her specialization in online claims and digital growth further emphasizes her focus on improving user experience in the digital landscape.