Fraser Brough
About Fraser Brough
Fraser Brough serves as the Head of Technical Services at Legal & General, a position he has held since 2022. He has extensive experience in customer service and business implementation, having worked in various roles at Legal & General over nearly two decades.
Work at Legal & General
Fraser Brough has held multiple positions at Legal & General, contributing to various aspects of customer service and technical operations. He served as the Group Risk Customer Service Manager from 2003 to 2008, where he managed customer service operations for five years. Following this role, he was appointed as Head of Customer Services from 2014 to 2015, overseeing customer service strategies for nearly a year. From 2015 to 2022, he worked as the Business Implementation Manager for Pension Risk Transfer Client Services, focusing on client service implementation. Since 2022, he has been the Head of Technical Services, where he is responsible for operational business readiness of large bulk annuity schemes.
Current Role and Responsibilities
In his current position as Head of Technical Services at Legal & General, Fraser Brough is responsible for ensuring the operational business readiness of large bulk annuity schemes. He acts as the Product Owner for a significant platform upgrade of the Pension Retirement Transfer systems. This role involves overseeing the technical aspects of the upgrade, ensuring that the systems meet operational requirements, and enhancing service delivery for clients.
Previous Experience in Customer Service Management
Fraser Brough has extensive experience in customer service management within Legal & General. His tenure as Group Risk Customer Service Manager laid the foundation for his later roles, where he developed strategies to enhance customer satisfaction. As Head of Customer Services, he focused on improving service delivery and operational efficiency. His experience in these roles contributed to his expertise in managing customer relationships and implementing effective service solutions.
Background in Pension Risk Transfer
Fraser Brough's background includes significant experience in Pension Risk Transfer. As the Business Implementation Manager for Pension Risk Transfer Client Services from 2015 to 2022, he was involved in managing the implementation of client services related to pension risk transfer initiatives. This role required a deep understanding of pension schemes and the ability to navigate complex client needs.