Gary Thomas
About Gary Thomas
Gary Thomas serves as the Head of Customer Service at Legal & General, where he has worked since 2017. He has extensive experience in operations and management, having held various roles at notable companies including Tesco and British Gas.
Current Role at Legal & General
Gary Thomas serves as the Head of Customer Service at Legal & General, a position he has held since 2017. He operates from the Cardiff and Hove locations. In this role, he focuses on enhancing customer service delivery and implementing strategies to improve overall service provision. His leadership has been instrumental in managing customer service operations and ensuring a high standard of service is maintained.
Previous Experience at Legal & General
Before his current role, Gary Thomas worked at Legal & General as the Revenue Generation Manager from 2015 to 2017. His responsibilities included overseeing initiatives aimed at increasing revenue and improving customer engagement. His tenure in this position laid the groundwork for his subsequent role in customer service leadership.
Career Background in Customer Service Management
Gary Thomas has extensive experience in customer service management, having worked at British Gas as a Business Manager and Contact Centre Manager for 15 years from 1995 to 2010. His role involved managing contact centre operations and ensuring customer satisfaction in Cardiff, United Kingdom. This experience contributed to his strong skill set in communication and negotiation.
Experience at Tesco
Gary Thomas held multiple positions at Tesco, including Operations Manager from 2010 to 2014 and Homeworking Operations Manager from 2013 to 2014. His roles focused on managing operations and improving efficiency within the organization. His time at Tesco provided him with valuable insights into operational management and customer service.
Leadership at Co-op Legal Services
Gary Thomas served as the Head of Operations at Co-op Legal Services for a period of nine months in 2014 to 2015. In this role, he was responsible for overseeing operational functions and ensuring service quality. His leadership experience in this position further enhanced his capabilities in managing teams and driving operational success.