George Hutchinson
About George Hutchinson
George Hutchinson is a Customer Service Manager at Legal & General, where he has worked since 2017. He has extensive experience in managing high-performing administration teams and has received recognition for enhancing operational efficiency in the Retail Investments sector.
Work at Legal & General
George Hutchinson has held multiple roles at Legal & General, contributing significantly to customer service and operational efficiency. He began his tenure as Pension Claims Team Manager from 2004 to 2007, where he managed pension claims processes. He then transitioned to Team Manager from 2007 to 2014, overseeing a multi-skilled phone team and a resource team across three contact centres. Following this, he served as Customer Service Manager from 2015 to 2017, before returning to the role in 2017, where he continues to work. His experience spans over a decade at the company, focusing on enhancing customer engagement and operational processes.
Specialization in Administration Teams
George Hutchinson specializes in managing high-performing administration teams within the Retail Investments sector. His expertise includes overseeing multi-skilled teams responsible for agent and call management, ensuring efficient service delivery across various contact centres. His focus on building effective teams has contributed to improved processing and operational efficiency, which has been recognized through various internal and external rewards.
Achievements in Customer Service Management
Throughout his career at Legal & General, George Hutchinson has been recognized for his initiatives that enhance processing and operational efficiency. He has delivered service excellence to a large customer base, specifically managing services for 200,000 Defined Benefit pension customers in the Pension Risk Transfer sector. His leadership in customer service management has led to significant improvements in team performance and customer satisfaction.
Focus on People Engagement and Change Orientation
In his current role as Customer Service Manager, George Hutchinson emphasizes building people engagement and fostering a change-oriented culture within his teams. He aims to align team objectives with business goals to enhance customer experiences. His approach involves encouraging team members to adapt to changes and continuously improve service delivery, which benefits both the organization and its customers.