Georgina Toy
About Georgina Toy
Georgina Toy serves as the Claims Team Manager at Legal & General, a position she has held since 2020. With a diverse background in customer service and claims management, she has accumulated extensive experience in the industry over the years.
Work at Legal & General
Georgina Toy has held the position of Claims Team Manager at Legal & General since 2020. In this role, she oversees the claims process, ensuring efficiency and compliance with company policies. Her responsibilities include managing a team, handling complex claims, and improving customer service outcomes. Her tenure at Legal & General has lasted for four years, during which she has contributed to the enhancement of claims management practices.
Previous Experience in Claims Management
Before joining Legal & General, Georgina Toy worked at The Claims Bureau, a trading style of The Mortgage Claims Bureau Ltd, as a Claims Writer from 2016 to 2020. In this role, she focused on processing claims and providing support to clients. Prior to that, she served as a Team Manager at Southern Water from 2010 to 2014, where she managed teams and ensured operational efficiency.
Customer Service Background
Georgina Toy has a background in customer service, having worked as a Customer Service Manager at Checkatrade.com for a brief period in 2016. Additionally, she served as a Customer Service Assistant at British Airways from 1998 to 2000. These roles provided her with valuable experience in customer relations and service management.
Education and Training
Georgina Toy attended Angmering School from 1990 to 1995, where she completed her secondary education. This foundational education has contributed to her professional development and skills in management and customer service.
Career Progression
Throughout her career, Georgina Toy has progressed through various roles in management and customer service. After her initial role at British Airways, she transitioned to Southern Water, where she held positions as both Team Manager and Contract Manager. This diverse experience has equipped her with a comprehensive understanding of claims management and customer service.