Giles Wallwork BSc(hons). MSc Psychology.
About Giles Wallwork BSc(hons). MSc Psychology.
Giles Wallwork is a Customer Relations Specialist with a strong background in psychology and extensive experience in customer relations and investigation processes. He has held various roles in organizations such as Vodafone UK, Big Lottery Fund, and the UK Home Office, and he is currently pursuing further studies in psychology.
Current Role at Legal & General
Giles Wallwork has been employed as a Customer Relations Specialist at Legal & General since 2020. In this role, he is responsible for managing customer interactions and ensuring a high level of service. His position is based in the West Midlands, where he applies his extensive experience in customer relations to enhance client satisfaction.
Previous Experience at Vodafone UK
Prior to his current role, Giles Wallwork worked at Vodafone UK as a Senior Technical Manager from 2000 to 2007. During his seven years at Vodafone, he developed technical expertise and contributed to the management of customer services, which laid the foundation for his future roles in customer relations.
Educational Background in Psychology
Giles Wallwork has a strong academic background in psychology. He studied at The Open University, where he achieved a Bachelor of Science (BSc) in Psychology in 2003. He furthered his education at the University of Derby Online Learning, obtaining a Master of Science (MSc) in Psychology from 2013 to 2019. His education supports his professional roles, particularly in understanding customer behavior.
Experience in Investigation Roles
Giles Wallwork has held several positions that involved investigation and analysis. He worked as an Investigator at the Legal Ombudsman in 2019 for six months and served as a Senior Complaints Advisor at the Office of the Public Guardian from 2012 to 2014. Additionally, he worked as a Safeguarding Investigator at the Office of the Public Guardian from 2015 to 2019, gaining valuable experience in handling sensitive cases.
Skills in Research and Data Analysis
Giles Wallwork possesses expertise in both quantitative and qualitative research methodologies. He is skilled in data analysis using SPSS, a statistical software widely used for research purposes. His research skills enhance his ability to analyze customer data and improve service delivery in his current role.