Glenn Middleton
About Glenn Middleton
Glenn Middleton is an Experience Designer currently working at Legal & General, where he also serves as a Digital Business Analyst. He has a diverse background in customer service and business analysis, with previous roles at various companies and a strong educational foundation in music and artificial intelligence.
Current Role at Legal & General
Glenn Middleton currently holds the position of Experience Designer at Legal & General, where he has been employed since 2022. In this role, he focuses on creating user-centered designs that enhance customer experiences. Additionally, he serves as a Digital Business Analyst, a position he has held since 2018. His dual roles allow him to leverage his design skills alongside analytical capabilities to improve digital services.
Previous Experience at Legal & General
Prior to his current roles, Glenn Middleton worked at Legal & General in various capacities. He served as an Expert Customer Service Consultant from 2012 to 2017, where he contributed to customer service excellence. He briefly held the position of Team Manager in 2017, overseeing team operations. Earlier, he worked as a Junior Business Analyst for one year from 2017 to 2018, gaining insights into business processes.
Career Background in Customer Service
Glenn Middleton has extensive experience in customer service roles across different organizations. He worked at Domestic & General as a Senior Complaint and Customer Service Advisor for seven months in 2011. He also served as a Customer Correspondence Co-ordinator at MetLife for two months in 2012. His role at Yodel as a Customer Service & Depot Clerical Manager from 2010 to 2011 further solidified his expertise in customer relations.
Educational Background and Qualifications
Glenn Middleton has a diverse educational background. He studied at the Royal National College for the Blind from 2004 to 2006, achieving qualifications in Music Performance, General, Psychology, Maths, English, and Music Technology. He furthered his studies at the Brighton Institute of Modern Music, focusing on Music Theory and Composition from 2006 to 2008. In 2020, he completed a course in Artificial Intelligence at Saïd Business School, University of Oxford.
Personal Website and Design Philosophy
Glenn Middleton maintains a personal website at glennmiddleton.design, where he showcases examples of his work. He believes in the transformative power of design and is passionate about achieving equity and equality through his design efforts. His philosophy emphasizes the potential of design to create positive change in the world.