Gordon Burnett
About Gordon Burnett
Gordon Burnett serves as the Head of Advice Standards and Training & Competence at Legal & General, where he develops guidance and frameworks focused on customer-centric and ethical standards in the financial services industry. With extensive experience in policy design and a strong customer focus, he has held various roles in prominent financial institutions over several decades.
Current Role at Legal & General
Gordon Burnett serves as the Head of Advice Standards and Training & Competence at Legal & General. In this role, he supports the proposition team in developing guidance and process frameworks that align with customer-focused and ethical standards. His responsibilities include overseeing the first line of defense supervision and monitoring structures, ensuring that the organization adheres to regulatory requirements while maintaining high standards of customer service.
Previous Experience in Financial Services
Gordon Burnett has extensive experience in the financial services sector, having worked in various roles across multiple organizations. He began his career at Lloyds Bank, where he held various positions from 1981 to 1986. Following this, he worked at Bradford & Bingley for 18 years, from 1986 to 2004. He returned to Legal & General, where he held several positions, including Sales Manager, Business Standards Officer, and Business Standards Manager, before becoming Head of Sales Quality & Advice Standards.
Education and Training Background
Gordon Burnett studied at Blundells in Tiverton, where he achieved O and A Levels from 1973 to 1978. He also attended St Aubyn's in Tiverton. His educational background has contributed to his extensive technical knowledge in the financial services industry, which he applies in his current role to ensure excellent customer outcomes.
Expertise in Policy and Process Design
Gordon Burnett possesses a strong customer focus and extensive technical knowledge within the highly regulated financial services industry. He has significant experience in designing policies, processes, and procedures aimed at ensuring excellent customer outcomes. His work involves creating frameworks that not only meet regulatory standards but also prioritize customer satisfaction and ethical practices.