Greg Scotland
About Greg Scotland
Greg Scotland is a Service Performance Analyst with a background in Data Analysis, currently working at Legal & General. He has previous experience in various roles at Firstsource and Sky, where he developed skills in stakeholder management, dialer management, and incentive programs.
Work at Legal & General
Greg Scotland has been employed at Legal & General as a Service Performance Analyst since 2020. In this role, he focuses on analyzing service performance metrics to drive improvements and enhance operational efficiency. His position involves collaborating with various teams to ensure that service delivery meets organizational standards and customer expectations.
Previous Experience in Data Analysis
Greg Scotland has a solid background in data analysis, which he has applied in various roles throughout his career. Prior to his current position, he worked as a Dialler Analyst at Sky from 2019 to 2020, where he gained experience in Dialer Management and Incentive Programs. He also served as a Business Analyst at Firstsource from 2017 to 2018, further developing his analytical skills.
Career at Firstsource
Greg Scotland's career at Firstsource included multiple roles. He began as a Customer Service Representative from 2016 to 2017, where he developed foundational skills in customer interaction. He then transitioned to a Business Analyst position from 2017 to 2018, enhancing his analytical capabilities and understanding of business processes.
Education and Expertise
Greg Scotland studied at the University of Stirling, where he earned a degree in Computer Science from 2013 to 2016. This educational background has equipped him with the technical skills necessary for data interpretation and analysis, which he has effectively utilized in his professional roles.
Skills in Stakeholder Management
Greg Scotland possesses strong skills in stakeholder management, which facilitate effective communication and collaboration across projects. His ability to engage with stakeholders has been a key asset in his roles, particularly in ensuring alignment between business objectives and service delivery.