Harriet Moore
About Harriet Moore
Harriet Moore serves as the Head of Customer Communications at Legal & General, a position she has held since 2021. With a background in marketing and communications, she has developed strategies to enhance customer engagement and improve customer journey experiences.
Work at Legal & General
Harriet Moore has been serving as the Head of Customer Communications at Legal & General since 2021. In this role, she focuses on enhancing customer engagement through innovative communication campaigns. Prior to this position, she held various roles within the company, including Head of Product Communications from 2016 to 2021 and Marketing Communications Manager - Protection from 2012 to 2014. Her experience at Legal & General spans over a decade, during which she has developed and implemented customer communication strategies that align with the company's business objectives.
Previous Experience in Marketing
Before her current role, Harriet Moore worked at Legal & General Investment Management in several capacities. She started as a Senior Marketing Executive in 2008 and progressed to Marketing Manager in 2009. From 2010 to 2012, she served as Senior Communications / Marketing Planning Manager. Her earlier experience includes roles as a Marketing Executive and Account Manager at Compass Group UK & Ireland. Additionally, she worked at JPMorgan as a Hospitality & Event Coordinator.
Education and Expertise
Harriet Moore holds a 2:1 degree in Philosophy, Religious Studies & Astronomy from Newcastle University, completed between 2000 and 2003. She furthered her marketing knowledge by obtaining a Diploma from the Chartered Institute of Marketing in 2009. In 2021, she achieved a CMI Diploma Level 5 in Management from the Chartered Management Institute. Additionally, she completed a Mini MBA in Marketing in 2019 through the Marketing Week Mini MBA program.
Focus on Customer Journey Improvement
Harriet Moore has a strong focus on improving customer journey experiences through strategic communication initiatives. She has played a key role in managing cross-functional teams to deliver cohesive marketing communications across various channels. Her proven track record includes successfully managing marketing budgets to optimize campaign performance, contributing to the overall effectiveness of customer engagement strategies.