Hayley Hopkins
About Hayley Hopkins
Hayley Hopkins is a Customer Service Trainer at Legal & General, where she has worked since 2015. She has prior experience in customer service and insurance roles, including positions at Waldorf Astoria Ras Al Khaimah and Zurich Insurance Company Ltd.
Work at Legal & General
Hayley Hopkins has been employed at Legal & General since 2015, where she holds the position of Customer Service Trainer. In this role, she is responsible for developing training programs aimed at enhancing customer service skills among staff. Her tenure at Legal & General has spanned over nine years, during which she has contributed to improving customer interactions and service delivery.
Previous Experience at Waldorf Astoria Ras Al Khaimah
Before joining Legal & General, Hayley Hopkins worked at Waldorf Astoria Ras Al Khaimah as a Customer Service Specialist from 2014 to 2015. During her eight-month tenure in Ras al-Khaimah, United Arab Emirates, she focused on providing high-quality customer service in a luxury hotel environment, ensuring guest satisfaction and addressing inquiries effectively.
Experience at Zurich Insurance Company Ltd
Hayley Hopkins worked at Zurich Insurance Company Ltd as a Property Claims Adjuster from 2010 to 2012. Her role involved assessing property claims and determining the validity of claims submitted by policyholders. This two-year experience in Cardiff, United Kingdom, provided her with a strong foundation in insurance processes and customer relations.
Role at constructaquote.com
Prior to her position at Zurich Insurance Company Ltd, Hayley Hopkins served as an Insurance Sales Representative at constructaquote.com from 2012 to 2013. During her one-year tenure in Caerphilly, she was responsible for selling insurance products and assisting customers in finding suitable coverage options.
Professional Background
Hayley Hopkins has built a diverse professional background in customer service and insurance. Her experience spans various roles, including customer service training, claims adjusting, and sales. This extensive background has equipped her with a comprehensive understanding of customer needs and service excellence in the insurance and hospitality industries.