Hayley Smith
About Hayley Smith
Hayley Smith is a Business Implementation Manager at Legal & General, with extensive experience in investment management and client services. She has held various roles at Legal & General Investment Management and possesses several qualifications in investment operations and leadership.
Current Role at Legal & General
Hayley Smith holds the position of Business Implementation Manager at Legal & General since 2020. In this role, she is responsible for overseeing the implementation of business strategies and ensuring operational efficiency. Her work is based in Cardiff, Wales, where she has contributed to various projects aimed at enhancing service delivery and client satisfaction.
Previous Experience at Legal & General Investment Management
Hayley Smith has extensive experience at Legal & General Investment Management (LGIM), where she held multiple roles. She served as the Retail Client Services Associate from 2007 to 2010, followed by a position as Retail Client Administration Manager from 2010 to 2016. In 2019, she briefly worked as the Service Delivery Manager and then transitioned to the Bereavements Team Manager role until 2020. Additionally, she was the Master Trust & Contracts Payment Manager from 2017 to 2019, accumulating significant expertise in client services and operational management.
Educational Background and Qualifications
Hayley Smith studied at Rumney High School. She possesses several professional qualifications, including IOC 1, 2, and 3, which demonstrate her expertise in investment operations. Additionally, she holds an ILM Level 5 qualification in leadership and management, indicating her capability in managing teams and projects. She also has a Yellow Belt certification, reflecting her training in process improvement methodologies.
Career Prior to Legal & General
Before joining Legal & General, Hayley Smith worked at Principality Building Society as a mortgage underwriter from 2002 to 2007. This role provided her with foundational experience in financial services, contributing to her later positions within Legal & General Investment Management.