Haylie Hopkins
About Haylie Hopkins
Haylie Hopkins is a Technical CASS Analyst at Legal & General, where she has worked since 2018. She previously held roles as a Customer Service Consultant and Customer Service Manager at the same company from 2007 to 2018.
Work at Legal & General
Haylie Hopkins has had a significant career at Legal & General, starting as a Customer Service Consultant from 2007 to 2014. During this seven-year period, she developed foundational skills in customer service while working in Cardiff, United Kingdom. Following this role, she advanced to the position of Customer Service Manager, where she worked for four years until 2018. In 2018, she transitioned to her current role as a Technical CASS Analyst, where she has been employed for six years. This progression highlights her growth and expertise within the organization.
Education and Expertise
Haylie Hopkins completed her secondary education at Whitchurch High School. This educational background provided her with essential skills that she has applied throughout her career in customer service and technical analysis. Her current role as a Technical CASS Analyst requires a strong understanding of customer account servicing standards and compliance, areas in which she has developed expertise over her years at Legal & General.
Background
Haylie Hopkins began her professional journey at Legal & General in 2007. Over the years, she has held various positions that have contributed to her knowledge and experience in the financial services sector. Her roles have included both customer-facing and technical responsibilities, allowing her to gain a comprehensive understanding of the industry.
Career Progression
Haylie Hopkins has demonstrated a clear trajectory in her career at Legal & General. Starting as a Customer Service Consultant, she quickly moved up to a managerial position, reflecting her capabilities in leadership and customer service. Her current role as a Technical CASS Analyst marks a further step in her career, where she applies her accumulated knowledge to technical aspects of customer account servicing.