Hazel Serne
About Hazel Serne
Hazel Serne is a Request Fulfillment Product Owner specializing in Customer Experience at Legal & General, where she has worked since 2019. With a diverse background in service delivery and IT management across various organizations, she focuses on strategic influence and continual service improvement.
Current Role at Legal & General
Hazel Serne currently serves as the Request Fulfillment Product Owner in Customer Experience at Legal & General. She has held this position since 2019, contributing to the company's focus on enhancing customer interactions and service delivery. Her role involves leveraging her expertise in negotiation and influence to foster strong relationships and drive improvements within the organization.
Previous Experience at Virgin Atlantic
Hazel Serne has extensive experience at Virgin Atlantic, where she held multiple roles. She worked as a Business Analyst from 2017 to 2018, a Project Manager from 2018 to 2019, and an IT Service Manager from 2016 to 2017. Additionally, she served as a Change Officer for five months in 2007. Her roles involved managing projects and services, emphasizing her ability to adapt and excel in various capacities.
Experience at The Institute of Cancer Research
Hazel Serne worked at The Institute of Cancer Research in two capacities. From 2007 to 2013, she was a Service Delivery Coordinator for six years. Later, she served as the IT Service Desk Manager from 2015 to 2016 for nine months. Her work in these roles contributed to the effective delivery of IT services and support within the organization.
Background in Service Performance Management
Hazel Serne was employed at Friends Life UK as a Service Performance Manager from 2013 to 2015 for two years. In this position, she focused on enhancing service delivery and performance metrics, demonstrating her commitment to continual service improvement and operational excellence.
Educational Background
Hazel Serne completed her education at Woodcote High School from 1987 to 1992. This foundational education provided her with the skills necessary to pursue a successful career in various roles within the IT and customer service sectors.