Heather Andrews (She/ Her)
About Heather Andrews (She/ Her)
Heather Andrews serves as the Director of Employee Experience and Future of Work at Legal & General, where she has worked since 2018. With extensive experience in workforce strategy and recruitment across various organizations, she focuses on enhancing employee and customer experiences through modern workplace initiatives.
Current Role at Legal & General
Heather Andrews serves as the Director of Employee Experience and Future of Work at Legal & General. She has held this position since 2021, focusing on defining and delivering the Future of Work strategy. In her role, she leads change programs that emphasize workforce strategy, analytics, brand, engagement, communication, and workplace real estate. Her work aims to enhance both employee and customer experiences through modern workplaces and digital technologies.
Previous Experience in Recruitment and Workforce Planning
Prior to her current role, Heather Andrews accumulated extensive experience in recruitment and workforce planning. She worked at Experian as Programme Director for Strategic Workforce Planning in 2013. Additionally, she held various recruitment positions at organizations such as BT Syntegra, Barclays, and Ernst & Young. Her roles included Recruitment Manager and Associate Director of Recruitment, where she developed strategies to optimize talent acquisition processes.
Education and Academic Background
Heather Andrews studied at the University of Hertfordshire, where she earned a Bachelor of Science degree in Business and Manufacturing Systems from 1990 to 1993. This educational background provided her with foundational knowledge in business principles and systems, which she has applied throughout her career in employee experience and workforce management.
Leadership in Change Programs
In her role at Legal & General, Heather Andrews leads various change programs aimed at evolving workplace strategies. Her focus includes enhancing employee engagement and communication while leveraging analytics to inform decision-making. She specializes in integrating modern workplace solutions and digital technologies to improve overall employee and customer experiences.
Career Progression and Key Positions
Heather Andrews has built a diverse career with key positions across multiple organizations. Before joining Legal & General, she served as Head of Recruitment Transformation at KPMG and held leadership roles at Virgin Media and PA Consulting Group. Her experience spans over two decades, during which she has developed expertise in recruitment, employee experience, and workforce planning.