Helen Gordon
About Helen Gordon
Helen Gordon is a Root Cause Analyst at Legal & General, where she has worked since 2019. She has extensive experience in customer service and management roles across various companies, including Conduit Global and British Gas Services.
Work at Legal & General
Helen Gordon has been employed at Legal & General since 2019 as a Root Cause Analyst. In this role, she focuses on identifying and analyzing the underlying causes of issues within the organization. Prior to her current position, she worked at Legal & General as a Customer Service representative in the Life Insurance sector from 2017 to 2019. Her experience in these roles contributes to her understanding of customer needs and operational efficiency.
Previous Experience at Conduit Global
Helen Gordon has a history of working at Conduit Global in various capacities. She served as an Assistant Call Centre Manager for British Gas Services for nine months in 2011 and 2012. Additionally, she held the same position for Vodafone from 2009 to 2011. Earlier in her career, she worked as a Customer Service Representative in 2005 and progressed to a Customer Service Team Leader from 2006 to 2009. Her roles at Conduit Global provided her with extensive experience in customer service and team management.
Education and Expertise
Helen Gordon has a solid educational background. She studied at The University of Glamorgan, where she earned a Bachelor of Science (BSc) degree from 1999 to 2002. She also attended St Davids Catholic College, achieving a GNVQ Advanced from 1997 to 1999, and Barry Boys 6th Form, where she completed a GNVQ Intermediate in 1996-1997. Furthermore, she has pursued additional training at AllRound IT, where she achieved a qualification from BCS The Chartered Institute for IT in 2012 and further training in 2015.