Iain Davidson
About Iain Davidson
Iain Davidson is a ServiceNow Senior Developer currently employed at Legal & General in Hove, England. He has extensive experience in IT service management, having held various roles at organizations such as Lloyds Banking Group, Southern Water, and Centrica.
Work at Legal & General
Iain Davidson has been employed at Legal & General as a ServiceNow Senior Developer since 2020. His role involves developing and managing ServiceNow applications to enhance operational efficiency and support business processes. Davidson's expertise in ServiceNow contributes to the company's digital transformation initiatives.
Previous Experience at Lloyds Banking Group
In 2020, Iain Davidson worked at Lloyds Banking Group as a ServiceNow Lead Developer for a brief period of two months. His responsibilities included leading the development efforts on the ServiceNow platform, focusing on improving service delivery and operational workflows.
Role at Southern Water
Iain Davidson played a significant role in Southern Water's IT transformation as a ServiceNow Architect from 2018 to 2020. He implemented a new ServiceNow instance to support the Service Desk and Change/Release processes. Additionally, he contributed to the creation of a new Configuration Management Database (CMDB) and Asset register to enhance IT Service Management (ITSM) functions.
Career at Centrica
Davidson's tenure at Centrica spanned over a decade, from 2004 to 2015, where he served as an Enterprise Analyst. His work involved analyzing and improving enterprise systems and processes. He also worked as an IT Contractor for four months in 2003, contributing to various IT projects.
Early Career and Other Positions
Iain Davidson began his career at SITA/Equant as a Service Delivery Coordinator from 1999 to 2000. He later worked at Energis PLC as a Hosting Engineer/System Management Engineer from 2000 to 2002, and at Birlasoft for GE Corporate as an Enterprise Systems Management professional from 2002 to 2003. He also held the position of Senior ServiceNow Technical Consultant at Paddy Power Betfair from 2015 to 2018.