Jagseer Singh
About Jagseer Singh
Jagseer Singh is a Service Delivery Manager with expertise in ITIL and a background in business process analysis. He has worked in various roles within the investment banking industry and holds a Bachelor of Science in E-Commerce from The Manchester Metropolitan University.
Current Role at Legal & General
Jagseer Singh serves as a Service Delivery Manager at Legal & General, a position he has held since 2019. He operates from Solihull, United Kingdom, where he is responsible for overseeing service delivery processes. His role involves ensuring that IT services align with business needs, leveraging his expertise in ITIL practices. Singh's focus is on enhancing service efficiency and effectiveness, contributing to the overall operational success of the organization.
Previous Experience at Deutsche Bank
Prior to his current role, Jagseer Singh worked at Deutsche Bank in various capacities. He served as a Service Management Analyst from 2013 to 2019, where he gained valuable experience in incident management and service delivery. Additionally, he held the position of AVP - eDiscovery Operations from 2017 to 2019. His tenure at Deutsche Bank provided him with insights into the investment banking sector and honed his skills in managing IT services.
Experience at Centrica
Jagseer Singh worked at Centrica as a Service Analyst from 2010 to 2012. In this role, he was involved in analyzing and improving service delivery processes. His experience at Centrica contributed to his understanding of business processes and service management, further developing his skills in requirements analysis and operational efficiency.
Educational Background
Jagseer Singh studied at The Manchester Metropolitan University from 2003 to 2006, where he earned a Bachelor of Science (BSc) degree in E-Commerce/Electronic Commerce. His education provided a foundation in digital commerce and technology, which supports his career in IT service management. Additionally, he completed his secondary education at Wood Green High School from 1996 to 2001.
Skills and Expertise
Jagseer Singh possesses a strong skill set in IT service management, with particular expertise in ITIL practices. He is proficient in requirements analysis, which involves understanding user expectations for products. His background in business process analysis allows him to identify areas for improvement in operational efficiency. Singh has also gained experience in incident management, focusing on restoring normal service operations effectively.