Joanne Bradley
About Joanne Bradley
Joanne Bradley is a Customer Service Manager at Legal & General, with over 20 years of experience in managing teams in the collections and utilities sector. She previously held various roles at SSE plc, including Operations Manager and People and Communications Lead, and has a strong background in leading change initiatives and improving service areas.
Current Role at Legal & General
Joanne Bradley has been serving as the Customer Service Manager at Legal & General since 2020. In this role, she is responsible for overseeing customer service operations and ensuring high standards of service delivery. Her position is based in Cardiff, Wales, where she has been contributing to the company's objectives for four years.
Previous Experience at SSE plc
Joanne Bradley has extensive experience at SSE plc, where she held multiple roles over a span of 19 years. She began as a Team Manager from 1997 to 2008, then transitioned to Customer Service Manager from 2008 to 2012. She continued her career at SSE as Operations Manager from 2012 to 2017, followed by a role as People and Communications Lead from 2017 to 2020. Throughout her tenure, she managed various teams and processes in the collections and utilities sector.
Education and Qualifications
Joanne Bradley studied at Glasgow Caledonian University, where she pursued a Bachelor of Arts (B.A.) in Business Management. Her studies took place from 2012 to 2013, contributing to her knowledge and skills in managing teams and processes within a regulated environment.
Expertise in Change Management
Joanne Bradley has a proven track record of leading significant change initiatives within the collections and utilities sector. Her experience includes overhauling deficient service areas and managing multiple teams in various functions such as Debt Management, Complaints, Customer Service, and Quality & Performance.
Years of Experience in Customer Service Management
With over 20 years of experience in managing teams and processes, Joanne Bradley has developed a deep understanding of customer service management in highly regulated environments. Her career reflects a commitment to improving service delivery and managing operational efficiency.