John Redmond
About John Redmond
John Redmond serves as the Claims & Underwriting Development Team Manager at Legal & General, where he has worked since 2008. He focuses on enhancing risk management and customer experience, while also managing complex queries and liaising with reinsurer partners.
Current Role at Legal & General
John Redmond currently serves as the Claims & Underwriting Development Team Manager at Legal & General. He has held this position since 2008, contributing to the organization for over 16 years in Cardiff. In this role, he focuses on enhancing risk management and improving the overall customer experience. He acts as a point of contact for complex and technical queries within his team, ensuring effective communication and problem resolution.
Previous Experience at Legal & General
Before his current role, John Redmond worked at Legal & General in various capacities. He was the Underwriting Team Manager from 2002 to 2005 and the Underwriting Training Team Manager from 2006 to 2008, both based in Cardiff. His experience in these roles provided him with a solid foundation in underwriting practices and team management.
Education and Expertise
John Redmond studied Biomedical Sciences at the University of Central Lancashire, where he earned a BSc (HONS) from 1992 to 1995. He also attended John Bentley for his earlier education. His academic background supports his expertise in underwriting and risk management within the insurance sector.
Key Contributions and Initiatives
John Redmond has been instrumental in developing an electronic end-to-end solution for auto underwriting of medical information at Legal & General. This initiative optimizes the use of GP medical read codes, streamlining the underwriting process. Additionally, he is actively involved in improving the communication of underwriting philosophy through the company's intranet, benefiting both underwriters and claims assessors.
Collaboration with Reinsurer Partners
In his current role, John Redmond plays a key role in liaising with reinsurer partners. His efforts ensure successful partnerships, which are vital for effective risk management and underwriting practices. This collaboration is essential for maintaining the integrity and efficiency of the insurance processes at Legal & General.