Jon Screen
About Jon Screen
Jon Screen is a Senior Complaints Administrator currently employed at Legal & General since 2021. He has a diverse background in customer service and complaints handling, with previous roles at American Express and Wallis Consulting Group.
Current Role at Legal & General
Jon Screen holds the position of Senior Complaints Administrator at Legal & General, where he has been employed since 2021. In this role, he is responsible for managing and resolving customer complaints, ensuring a high level of service and compliance with company policies. His experience in complaints handling contributes to his effectiveness in addressing customer concerns.
Previous Experience in Customer Service
Jon Screen has extensive experience in customer service roles. He worked at American Express as a Customer Service Representative for five months in 2016. He also served as an Executive Customer Relations/Complaints Handler at American Express from 2019 to 2020. His roles involved direct interaction with customers and handling complex complaints, which enhanced his skills in customer relations.
Background in Market Research
Jon Screen began his career in market research, working at Wallis Consulting Group as an Interviewer from 2011 to 2013 and later as a Market Research Interviewer from 2014 to 2015. His time in this field provided him with valuable insights into consumer behavior and data collection methodologies, which are beneficial in his current role.
Education and Professional Development
Jon Screen studied at the Australian Institute of Music and the University of New England (AU). He also pursued further education at BCS, The Chartered Institute for IT, where he achieved a qualification in Software Testing in 2020. His educational background supports his professional roles, particularly in understanding technology's role in customer service.
Experience in Fraud and Security Risk Management
Jon Screen has significant experience in fraud and security risk management, having worked at American Express in various capacities from 2016 to 2019. He served as a Card Fraud specialist and later as a Coach/SME in Fraud and Security Risk Management. This experience has equipped him with skills in risk assessment and fraud prevention, which are critical in customer service environments.