Jon Turner
About Jon Turner
Jon Turner is an Operations Director with extensive experience in collections and recoveries within the financial services sector. He holds a BA (Hons) in Business Studies from the University of Hertfordshire and has held leadership roles at notable organizations including Paragon Banking Group PLC and Barclays.
Work at Legal & General
Jon Turner has served as Operations Director at Legal & General since 2020. In this role, he oversees various operational functions within the organization, focusing on enhancing efficiency and effectiveness in service delivery. His responsibilities include managing teams and ensuring compliance with industry regulations, contributing to the overall operational strategy of the company.
Previous Experience at Paragon Banking Group PLC
Before joining Legal & General, Jon Turner worked at Paragon Banking Group PLC from 2014 to 2020. He held the position of Head of Secured Collections from 2014 to 2016 and later became Head of Secured Collections & Customer Service from 2016 to 2020. During his tenure, he was responsible for managing collections and customer service operations, focusing on improving recovery rates and customer satisfaction.
Experience at Barclays
Jon Turner worked at Barclays as Head of Mortgage Operations from 2013 to 2014. In this capacity, he managed mortgage operations, ensuring that processes were efficient and aligned with regulatory standards. His role involved overseeing the operational aspects of mortgage services, contributing to the bank's overall performance in this sector.
Education and Expertise
Jon Turner studied Business Studies at the University of Hertfordshire, where he achieved a BA (Hons) from 1998 to 2002. He also attended Cheltenham Bournside School. His educational background supports his expertise in managing contact centers and debt management within the financial services industry. He possesses strong skills in regulation related to financial services, which are essential for his roles in operations management.
Background in Collections and Recoveries
Jon Turner has a demonstrated history of working in collections and recoveries throughout his career. His experience spans various roles in the financial services sector, where he has developed a deep understanding of debt management processes and regulatory compliance. This background has equipped him with the skills necessary to lead operational teams effectively.