Jonathan Gourlay
About Jonathan Gourlay
Jonathan Gourlay is a Digital Operations and Technology Manager at Legal & General, with a background in IT service management across various organizations. He has held multiple roles in the technology sector, including positions at Santander UK, Hastings Direct, and OneFamily, and possesses an ITIL Intermediate qualification.
Current Role at Legal & General
Jonathan Gourlay serves as the Digital Operations and Technology Manager at Legal & General. He has held this position since 2019, contributing to the organization for over five years. In this role, he focuses on enhancing digital operations and optimizing technology processes within the company. His responsibilities include managing digital initiatives and ensuring effective technology integration to support business objectives.
Previous Experience in IT Management
Prior to his current role, Jonathan Gourlay accumulated extensive experience in IT management across various organizations. He worked at Santander UK as an IT Service Manager for three months in 2018. He also held several positions at OneFamily, including Service Desk Analyst, Desktop Technical Support Analyst, and IT Production Services Manager from 2013 to 2018. His role at Royal Bank of Scotland as a Request Management Analyst lasted for two years, from 2011 to 2013.
Background in Customer Service
Jonathan began his career in customer service, working as a Customer Services Agent at Hastings Direct from 2009 to 2011. This early experience provided him with foundational skills in customer interaction and service delivery. He later transitioned to roles focused on IT and service management, where he continued to develop his expertise.
Education and Qualifications
Jonathan Gourlay studied at Bexhill High School and later attended Bexhill College. He holds an ITIL Intermediate qualification, which underscores his expertise in IT Service Management. This qualification supports his professional capabilities in managing IT services and improving operational efficiencies.
Specialization in Stakeholder Relationships
Jonathan has a strong focus on developing professional working relationships with both internal and external stakeholders. He specializes in maintaining relationships with key IT individuals to ensure optimal service value. This emphasis on collaboration and communication enhances his effectiveness in managing digital operations and technology initiatives.