Jonathan Jones
About Jonathan Jones
Jonathan Jones is a Customer Service Leader at Legal & General, where he has worked since 2017. He has a background in graphic design and extensive experience in customer service management, having previously worked at Barclays UK and BT.
Work at Legal & General
Jonathan Jones has served as the Customer Service Leader at Legal & General since 2017. In this role, he has successfully led a team focused on implementing service innovation strategies within a regulated environment. His leadership has been instrumental in delivering high-profile continuous improvement projects that have significantly contributed to the UK business network.
Previous Experience at Barclays UK
Prior to his role at Legal & General, Jonathan Jones worked at Barclays UK as a Customer Relationship Management Specialist from 2005 to 2017. During his 12 years at Barclays, he developed skills in customer relations and management, contributing to the overall customer service strategy of the organization.
Experience at BT
Jonathan Jones also worked at BT as a Complaints Manager from 2003 to 2005. In this position, he managed customer complaints and worked to resolve issues effectively, enhancing customer satisfaction during his two years with the company.
Education and Expertise
Jonathan Jones studied at the University of Glamorgan, where he earned a BA (Hons) in Visual Communication from 2000 to 2003. He also attended the Glamorgan Centre for Art and Design, achieving an HND in Art and Design Technology from 1998 to 2000. His educational background in graphic design supports his expertise in coaching and development, focusing on enhancing team performance in global organizations.
Coaching and Development Background
Jonathan Jones has a strong background in coaching and development, which has been pivotal in enhancing team performance across various global organizations. His experience in this area complements his leadership roles, allowing him to effectively guide teams in achieving their objectives.