Karen Fuge
About Karen Fuge
Karen Fuge serves as the Head of Claims at Legal & General, a position she has held since 2020. With over two decades of experience in various roles within the company, she has developed a comprehensive understanding of claims management and customer service.
Current Role as Head of Claims
Karen Fuge currently serves as the Head of Claims at Legal & General, a position she has held since 2020. In this role, she oversees the claims process, ensuring efficiency and compliance within the department. Her leadership contributes to the overall effectiveness of claims management, focusing on customer satisfaction and operational excellence. She is based in Hove.
Previous Experience at Legal & General
Karen Fuge has extensive experience at Legal & General, having held multiple roles over a span of several years. She worked as a Claims Manager for six months in 2019, and prior to that, she was a Team Manager in Customer Service from 2002 to 2008. Additionally, she served as a Business Support Trainer from 1999 to 2002, and as a Customer Underwriting Manager from 2013 to 2020, among other positions. This diverse background has equipped her with a comprehensive understanding of the insurance industry.
Education and Professional Development
Karen Fuge studied at the University of Wales, Cardiff, where she completed a Postgraduate Certificate in Leadership (PGC) in 2012. This educational background has provided her with essential leadership skills that she applies in her current role at Legal & General. Her commitment to professional development is evident through her continuous learning and application of leadership principles in the workplace.
Early Career at NHS
Before joining Legal & General, Karen Fuge worked at the NHS in a role related to PROJECT 2000 Nursing from 1997 to 1999. This early experience in the healthcare sector contributed to her foundational skills in management and customer service, which she later applied in her various roles within the insurance industry.