Katie O'donoghue
About Katie O'donoghue
Katie O'Donoghue is a Credit Controller at Legal & General, where she has worked since 2012. She manages a multi-million pound portfolio of debt, handles payment allocations, and addresses client inquiries.
Work at Legal & General
Katie O'donoghue has been employed at Legal & General since 2012, serving as a Credit Controller for 12 years in Hove. In her role, she is responsible for identifying and allocating payments, including BACS and Cheque transactions. She manages a multi-million pound portfolio of debt for hundreds of live clients. Her duties also include arranging Direct Debit collections and addressing issues related to bounced and unauthorized payments. Additionally, she handles day-to-day telephone and email enquiries from both clients and intermediary brokers.
Previous Experience
Prior to her current position, Katie O'donoghue worked at Legal & General as an Operational Technical Consultant for a brief period of 2 months in 2019, also based in Hove. Before joining Legal & General, she spent 7 years at Halifax as a Senior Customer Service Associate from 2005 to 2012 in Sutton, United Kingdom. This experience contributed to her customer service skills and knowledge in financial operations.
Education and Expertise
Katie O'donoghue studied at Overton Grange Secondary School from 1998 to 2004, completing a 6-year education. Her academic background laid the foundation for her career in finance and customer service, equipping her with essential skills for her roles in credit control and customer support.
Responsibilities in Credit Control
In her capacity as a Credit Controller, Katie O'donoghue is tasked with investigating unallocated payments and arranging returns when necessary. She plays a critical role in ensuring that payments are accurately processed and allocated, which is essential for maintaining the financial health of the organization. Her expertise in managing client accounts and resolving payment issues is vital for the smooth operation of the credit control department.