Keely Johnson
About Keely Johnson
Keely Johnson is a Product Owner currently working at Legal & General in Cardiff, Wales. She has extensive experience in product management and customer experience, having held various roles at Principality Building Society and Legal & General over the past 18 years.
Current Role at Legal & General
Keely Johnson currently serves as a Product Owner at Legal & General, a position she has held since 2022. In this role, she is responsible for overseeing product development and ensuring alignment with organizational goals. Her work involves collaborating with cross-functional teams to enhance service offerings and improve customer experience. Johnson's background in various managerial roles equips her with the skills necessary to navigate complex projects effectively.
Previous Experience at Legal & General
Before her current position, Keely Johnson worked at Legal & General as a Service Experience Manager from 2020 to 2022. During this time, she focused on improving customer service processes and enhancing the overall service experience. Additionally, she held the role of Customer Service Manager for eight months in 2020, where she managed customer service operations and addressed client needs.
Career at Principality Building Society
Keely Johnson has extensive experience at Principality Building Society, where she held multiple roles over several years. She served as Savings Product Manager for one year from 2008 to 2009, followed by a two-year tenure as Senior Branch Manager from 2009 to 2011. Johnson also worked as a Regional Sales Coach from 2012 to 2014 and as Customer Experience Operations Manager from 2014 to 2020. Her final role at Principality was as Transformation Product Owner - Savings from 2018 to 2020, where she led initiatives to enhance savings products.
Skills and Expertise
Keely Johnson is skilled in influencing and engaging stakeholders at all levels within an organization. She has a strong track record of establishing and leading cross-functional teams in complex regulated environments. Johnson possesses extensive experience in full platform replacement, covering user interface and integration across all layers of the software lifecycle. Her approach combines a commercial perspective with a commitment to maintaining integrity and prioritizing customer interests.
Background and Education
Keely Johnson has built a career in the financial services sector, primarily in Cardiff, United Kingdom. Her roles have spanned various aspects of product management and customer experience, providing her with a comprehensive understanding of the industry. Johnson's educational background supports her expertise in managing complex projects and leading teams effectively.