Kevin Sharp
About Kevin Sharp
Kevin Sharp serves as the Head of Service Management & Delivery at Legal & General, bringing over 25 years of experience in Financial Services, Telecommunications, and Business Process Outsourcing. He has a strong background in building high-performance teams and enhancing customer experience, having previously held leadership roles at BT, EE, and Aon.
Current Role at Legal & General
Kevin Sharp serves as the Head of Service Management & Delivery within Group Technology at Legal & General. He has held this position since 2021 and is based in London, England. In this role, he focuses on service management and delivery, ensuring that technology services meet the needs of the organization and its clients.
Previous Experience at BT
Prior to his current role, Kevin Sharp worked at BT from 2016 to 2020. He held two significant positions: Head of Customer Experience for the Enterprise division and Head of Data Insights & Planning. His tenure at BT spanned four years, during which he was based in Hatfield, England.
Career in Telecommunications and BPO
Kevin Sharp has over 25 years of experience across various sectors, including Financial Services, Telecommunications, and Business Process Outsourcing (BPO). His career includes notable roles at companies such as T-Mobile, EE, and Aon, where he developed expertise in service management and delivery.
Educational Background
Kevin Sharp studied at St Albans School from 1985 to 1992. He later attended The University of Manchester, where he earned a Bachelor of Arts degree in Economics & Social Studies from 1993 to 1996. His educational background has contributed to his understanding of business and technology.
Specialization and Recognition
Kevin Sharp specializes in building high-performance teams and proactive service management. He is recognized as an award-winning technology leader and holds the designation of ITIL Expert. His focus on stakeholder relationships has led to improved customer experiences for FTSE 100 organizations.