Lee Palmer
About Lee Palmer
Lee Palmer serves as the Head of Service Strategy and Experience at Legal & General, where he oversees service strategy and business planning for operational functions. With extensive experience managing operations across multiple UK sites, he leads a team of department heads and has a strong background in sports science education.
Work at Legal & General
Lee Palmer has served as the Head of Service Strategy and Experience at Legal & General since 2020. In this role, he oversees the service strategy and experience for LGIM Operational functions, including the Workplace DC business. His responsibilities include business planning and the execution of large business change initiatives that provide operational and financial benefits. Palmer's leadership extends to managing operations across multiple UK sites, where he leads up to eight department heads and oversees a workforce of 100 to 300 indirect reports.
Education and Expertise
Lee Palmer studied at St Mary's University College, where he earned a BA (Hons) in Sports Science with Education Studies from 1994 to 1997. Prior to that, he attended Gordano School from 1986 to 1993, achieving A levels and GCSEs. His educational background has contributed to his expertise in developing and implementing service strategies, customer experience design, and long-term business planning.
Background
Lee Palmer has extensive experience in managing operations across various UK sites. He leads multiple department heads and is responsible for a significant number of indirect reports. His career has been marked by a focus on operational efficiency and the implementation of effective service strategies within the financial services sector.
Achievements
In his current role, Lee Palmer consistently sponsors and is accountable for delivering large business change initiatives. These initiatives are designed to yield both operational and financial benefits for Legal & General. His leadership in service strategy and experience has been pivotal in enhancing the overall effectiveness of the organization's operational functions.