Lee Wright
About Lee Wright
Lee Wright is a Technology Service Analyst at Legal & General in Hove, England, with extensive experience in IT service management, particularly at Virgin Atlantic. He holds multiple ITIL certifications and specializes in ServiceNow, contributing to service improvement plans and managing communication during major incidents.
Current Role at Legal & General
Lee Wright serves as a Technology Service Analyst at Legal & General, a position he has held since 2020. In this role, he is responsible for various aspects of technology service management, contributing to the efficiency and effectiveness of IT services. His work involves developing and implementing Service Improvement Plans, which include conducting user journeys to enhance service delivery.
Previous Experience at Virgin Atlantic
Lee Wright has extensive experience at Virgin Atlantic, where he held multiple roles from 2005 to 2020. He started as an IT Asset Controller and progressed to Senior IT Asset Controller, IT Service Availability Analyst, IT Service Delivery Manager, and Technology Service Quality Manager. His responsibilities included managing IT assets, ensuring service availability, and overseeing service quality, which provided him with a comprehensive understanding of IT service management.
Education and Certifications
Lee Wright studied at Thomas Bennett Community College. He holds several IT certifications, including ITIL Foundation certifications in V2, V3, and V4, as well as the ITIL Capability Certificate in Operational Support and Analysis. Additionally, he is certified as a Business Relationship Management Professional (BRMP) and holds a BCS Specialist Certificate in Problem Management, showcasing his commitment to professional development in IT service management.
Specialization in ServiceNow
Lee Wright specializes in ServiceNow, a leading platform for IT service management. His expertise in this area allows him to effectively manage IT services and improve service delivery processes. His role involves utilizing ServiceNow to streamline operations and enhance the overall user experience within the organization.
Responsibilities During Major Incidents
In his current role, Lee Wright is responsible for communication to senior managers during Technology Major Incidents and significant Critical Incidents. He manages these communications both during and outside of normal business hours, ensuring that stakeholders are informed and that incidents are handled efficiently.