Lisa Turner
About Lisa Turner
Lisa Turner is a Case Manager with a CIPD Level 3 Diploma in Human Resources Practices and a CIPD Level 5 qualification in Human Resources Management. She has extensive experience in case management, having previously worked at Aviva for six years and currently at Legal & General since 2020.
Work at Legal & General
Lisa Turner has been employed at Legal & General as a Case Manager since 2020. In this role, she applies her expertise in Human Resources and customer relationship management. Her responsibilities include managing cases and ensuring compliance with company policies and procedures. Lisa's experience in the field contributes to her effectiveness in addressing client needs and enhancing service delivery.
Previous Experience at Aviva
Prior to her current position, Lisa Turner worked at Aviva as a Senior Case Manager from 2014 to 2020. During her six years at the company, she operated out of Eastleigh, Hampshire, United Kingdom. In this capacity, she developed skills in case management and customer relations, which laid the foundation for her subsequent role at Legal & General.
Education and Expertise
Lisa Turner holds a CIPD Level 3 Diploma in Human Resources Practices, which she obtained from Eastleigh College between 2016 and 2017. She further advanced her education by completing a CIPD Level 5 qualification in Human Resources Management from the same institution from 2017 to 2018. Her educational background supports her expertise in group policy and customer relationship management.
Skills in Coaching and Negotiation
Lisa Turner possesses strong skills in coaching and negotiation, which are integral to her role as a Case Manager. These skills enable her to effectively guide clients through processes and facilitate discussions to achieve favorable outcomes. Her ability to negotiate contributes to her success in managing cases and addressing client concerns.