Louise Granger
About Louise Granger
Louise Granger serves as the Operations Manager for Pensions & Investments Servicing in Retail Savings at Legal & General, a position she has held since 2011. She previously worked as Operations Manager for With Profits Customer Services at the same company from 2007 to 2009.
Current Role at Legal & General
Louise Granger serves as the Operations Manager for Pensions & Investments Servicing in the Retail Savings division at Legal & General. She has held this position since 2011, contributing to the management and optimization of operations within this sector for over 13 years. Her role involves overseeing processes related to pensions and investment servicing, ensuring efficient operations and customer satisfaction.
Previous Experience at Legal & General
From 2007 to 2009, Louise Granger worked at Legal & General as the Operations Manager for With Profits Customer Services. During her two-year tenure, she was responsible for managing customer service operations related to with-profits policies, focusing on enhancing customer experience and service delivery.
Professional Background
Louise Granger has a solid background in operations management within the financial services sector. Her experience spans over a decade, primarily focused on pensions and investment servicing, as well as customer service operations. This background provides her with a comprehensive understanding of the complexities involved in managing operations in these areas.
Expertise in Operations Management
Louise Granger possesses expertise in operations management, particularly within the context of pensions and investments. Her roles have required her to develop skills in process optimization, team leadership, and customer service management. This expertise supports her ability to drive operational efficiency and enhance service quality in her current position.