Lucy Brown
About Lucy Brown
Lucy Brown is a Customer Service Specialist at Legal & General, with a background in customer service and project management in the automotive industry. She has held various roles at Bearmach and other companies, accumulating significant experience in client relations and leadership.
Current Role at Legal & General
Lucy Brown has been employed as a Customer Service Specialist at Legal & General since 2020. In this role, she is responsible for providing support and assistance to customers, ensuring their inquiries and issues are addressed effectively. Her experience in customer service allows her to deliver high-quality support to clients, contributing to the overall customer satisfaction of the organization.
Previous Experience at Bearmach
Lucy Brown worked at Bearmach from 2010 to 2018, holding various positions including Export Assistant, Returns Coordinator, and After-Sales Service Manager. During her tenure as After-Sales Service Manager, she managed projects that provided both immediate and strategic value to the business. Her roles involved maintaining communication with customers and ensuring their needs were met, which helped strengthen customer relationships.
Experience at UNIQ Family Wealth
From 2018 to 2019, Lucy Brown served as a Client Relationship Manager at UNIQ Family Wealth in Cardiff. In this position, she focused on building and maintaining relationships with clients, ensuring their needs were understood and addressed. This role further developed her skills in client management and customer service.
Educational Background
Lucy Brown studied at Rhymney Technology from 1986 to 1988, where she completed the RSA 2 Diploma in Computer Literacy & Numeracy. Additionally, she attended Whitchurch High School from 1981 to 1986, where she achieved O Levels. Her educational background has provided her with foundational skills that are applicable in her professional roles.
Professional Development and Skills
Lucy Brown completed the ILM5 International Leadership and Management Qualification, which enhanced her leadership skills and industry knowledge. She has developed a valuable skill set in the automotive industry through her various roles, demonstrating her ability to adapt and thrive in fast-paced environments.