Ludovic Coolen
About Ludovic Coolen
Ludovic Coolen is a Customer Service Specialist with extensive experience in the financial services and retail sectors. He has held various roles at notable companies, including Barclays Partner Finance and Deloitte UK, and possesses strong skills in client research and project management.
Current Role at Legal & General
Ludovic Coolen has been working as a Customer Service Specialist at Legal & General since 2020. In this role, he focuses on enhancing customer satisfaction and managing client interactions. His experience in the financial services sector contributes to his effectiveness in addressing customer needs and providing solutions.
Previous Experience at Barclays Partner Finance
Ludovic Coolen held multiple positions at Barclays Partner Finance from 2011 to 2016. He worked as an Underwriter for one year, followed by a nine-month tenure as Client On-boarding Executive, and later served as a Customer Relations Executive for two years. His roles involved managing client relationships and ensuring smooth onboarding processes.
Experience at Thomson Reuters
Ludovic Coolen worked at Thomson Reuters from 2001 to 2008, where he held positions as EMEA Mutual Fund Senior Analyst and Fixed Income Senior QC Analyst. His responsibilities included analyzing mutual funds and quality control for fixed income products, contributing to his expertise in financial analysis.
Education and Qualifications
Ludovic Coolen studied at CIEL Bretagne, where he achieved a BTS Action Commerciale in Business/Commerce from 1998 to 2000. He also attended the University of South Wales, earning a Bachelor of Business in Business/Commerce in 2001. His educational background supports his career in customer service and financial analysis.
Industry Experience and Skills
With a total of 19 years of experience in the financial services and retail sectors, Ludovic Coolen possesses in-depth knowledge of client research techniques. He has managed international cross-site development projects, demonstrating strong organizational and project management skills that enhance customer service and business relations.