Luke Alderson
About Luke Alderson
Luke Alderson is an experienced complaints handler currently working at Legal & General in Hove, United Kingdom. He has a background in pension administration and has held various roles in the financial services sector since 2012.
Work at Legal & General
Luke Alderson has been employed at Legal & General since 2019, serving as an Experienced Complaints Handler. His role involves addressing and resolving customer complaints, ensuring a high level of service. Prior to this position, he worked as an Operational Support Team Consultant and Complaints Handler at the same company from 2018 to 2019. His experience in these roles has contributed to his expertise in handling complex customer issues.
Previous Experience in Complaints Handling
Before joining Legal & General, Luke Alderson worked at Equiniti as a Senior Pension Administrator from 2016 to 2018. In this role, he managed pension-related inquiries and resolved issues for clients. He also served as a Pension Administrator at Equiniti from 2015 to 2016. His background in pension administration has equipped him with skills relevant to complaints handling.
Education and Expertise
Luke Alderson studied at The Weald School and Sixth Form. His educational background laid the foundation for his career in the financial services sector, particularly in pensions and complaints management. His expertise has been developed through various roles in the industry, enhancing his ability to navigate complex regulatory environments.
Career History in Pensions Administration
Luke Alderson has extensive experience in pensions administration. He worked at Mercer as a Pensions Administrator from 2012 to 2015, where he gained significant industry knowledge. Additionally, he briefly worked at B&CE Benefits Scheme as a Pensions Administrator in 2012. His roles have involved managing pension schemes and ensuring compliance with regulations.