Lynn Jones
About Lynn Jones
Lynn Jones is an Operational Risk Analyst with strong communication skills and extensive experience in complaints management. She has worked for various companies, including Target Group and Prudential Assurance Company, and has demonstrated effective managerial abilities in team building and staff development.
Work at Legal & General
Lynn Jones has been employed at Legal & General as an Operational Risk Analyst since 2020. In this role, she is responsible for identifying and managing operational risks within the organization. Her position requires a thorough understanding of risk management principles and the ability to communicate effectively across various business levels. Based in Cardiff, Wales, she has contributed to the company's risk management strategies for four years.
Previous Experience in Financial Services
Before joining Legal & General, Lynn Jones held several positions in the financial services sector. She worked at Target Group as a Compliance Advisory Executive from 2017 to 2018, focusing on compliance issues in Newport, United Kingdom. Prior to that, she spent seven years at Prudential Assurance Company as a Personal Pensions Administrator from 1986 to 1993, and later served as a Customer Liaison Complaints Handler and Senior Technician from 1993 to 2001. Additionally, she was a Complaints Manager at Towry from 2001 to 2004.
Education and Expertise
Lynn Jones has pursued education in financial services and compliance. She studied at the Institute of Financial Services and the Charter Insurance Institute, gaining foundational knowledge in the industry. Additionally, she completed studies at the International Compliance Association, enhancing her expertise in compliance and risk management. This educational background supports her professional roles in operational risk and complaints management.
Skills in Communication and Management
Lynn Jones possesses strong written and verbal communication skills, which facilitate effective interaction at all levels of business. Her experience in complaints management highlights her ability to handle complex investigations and resolve issues efficiently. Furthermore, she demonstrates strong managerial skills, particularly in team building, motivation, and staff development, contributing to her effectiveness in operational roles.