Mariska Jones
About Mariska Jones
Mariska Jones is a Quality Analyst at Legal & General in Cardiff, Wales, where she has worked since 2021. She has a background in customer service and has held various roles within the company since 2016.
Current Role as Quality Analyst
Mariska Jones has been serving as a Quality Analyst at Legal & General since 2021. In this role, she focuses on ensuring the quality of processes and outputs within the organization. Her position is based in Cardiff, Wales, where she applies her analytical skills to enhance operational efficiency and improve service delivery.
Previous Experience at Legal & General
Prior to her current role, Mariska Jones worked at Legal & General in various capacities. She was a Broker Quotes Specialist from 2019 to 2021, where she managed quote requests and supported brokers in their transactions. Before that, she served as a Lead Handler Specialist from 2016 to 2019, where she handled customer inquiries and facilitated service processes. Both roles were also based in Cardiff.
Experience at The AA
Mariska Jones worked as a Customer Service Agent at The AA from 2015 to 2016. During her time there, she provided customer support and assistance, addressing inquiries and resolving issues for clients. This experience contributed to her skills in customer service and communication.
Educational Background
Mariska Jones completed her A Levels at Whitchurch High School - Sixth Form from 2010 to 2012. Prior to that, she achieved her GCSE qualifications at Whitchurch High School from 2008 to 2010. Her educational background laid the foundation for her career in the insurance and customer service sectors.