Mark Potter Cbci, Dip M, Ba(hons), Ccrs(ica/Icttf)
About Mark Potter Cbci, Dip M, Ba(hons), Ccrs(ica/Icttf)
Mark Potter is the Group Technical Services Risk and Controls Lead at Legal & General, where he has worked since 2021. With extensive experience in risk management and marketing within the financial services sector, he has held various roles at Legal & General and other organizations, complemented by multiple professional qualifications.
Work at Legal & General
Mark Potter has held multiple positions at Legal & General since 1996. Currently, he serves as the Group Technical Services Risk and Controls Lead, a role he has occupied since 2021. Prior to this, he worked in various capacities, including Marketing Intelligence Manager for Individual Protection and Housing from 2000 to 2005, and Advertising Standards Approvals Manager for the Wealth Division from 2007 to 2009. He also held the position of Group Technology Resilience and Recovery Risk and Reporting Lead for a brief period in 2020 to 2021. His extensive tenure at Legal & General showcases his diverse expertise in risk management, marketing, and compliance.
Education and Expertise
Mark Potter has a strong educational background in marketing and business management. He achieved a Post Graduate Diploma in Marketing from the Chartered Institute of Marketing and a BA (Hons) in Business, Management and Marketing from Brighton Business School. Additionally, he has obtained various certifications, including a Certificate in Cyber Risk Management from the International Compliance Association and a Financial Planning Certificate from the Chartered Insurance Institute. His studies also include Project Management and Business Continuity, contributing to his comprehensive understanding of business strategy and risk management.
Background
Mark Potter began his career in the financial services sector at Guardian Royal Exchange Ltd as a Broker Consultant from 1988 to 1991. He then transitioned to Legal & General, where he has spent the majority of his career in various roles related to marketing, compliance, and risk management. His experience spans over three decades, during which he has developed a robust understanding of industry regulations and customer journey optimization, particularly in the context of workplace pension schemes and protection products.
Achievements
Throughout his career, Mark Potter has managed projects and led key workstreams aimed at launching products and introducing new propositions. He has a proven track record of working collaboratively under pressure to enhance customer experiences. His recent experience includes reviewing and reporting on conduct risk performance, demonstrating his commitment to maintaining high standards in business operations. Mark's extensive experience with the FCA handbook and principles further underscores his expertise in compliance and risk management within the financial services sector.